Real estate
Industry 03 of 08
Property managers: Owner and tenant communication that stops piling up.
Owner and tenant communication tracked in too many places, with repetitive work eating the margin. Handll routes every message to the right person and automates the routine replies.
Where the hours go
Three places the work piles up.
01Messages everywhere
Owner and tenant messages arrive by phone, text, email and portal, and some are missed.
Queue: messages everywhereSample 4
channels one tenant question can arrive by
- Tenant, Unit 4CLeak reported by textMissed
- Owner, 22 Birch LaneVoicemail about rentUnheard
- Tenant, Unit 2APortal message about parkingUnread
02Repetitive replies
The same questions are answered by hand every day.
Queue: repetitive repliesSample 63
replies typed by hand this week
- When is rent due?Asked again, Unit 7By hand
- Where do I send the deposit?New tenant, Unit 3DBy hand
- Can I get a parking permit?Third time this monthBy hand
03Owner reporting
Monthly owner reports are assembled manually from several systems.
Queue: owner reportingSample h6h
to assemble the monthly owner reports
- Owner report, Birch LaneRent roll plus repairsManual
- Owner report, Block CThree separate exportsManual
- Owner report, 9 Elm StLate last monthLate
What we build
What we build for property managers.
Each system is engineered to your process, then tested, human-reviewed and signed off before it ships.
01
Service 01
Custom CRM & Workflow Systems
One inbox and record for every owner, tenant and property.
- Pipelines and stages that match the real process
- One record of every contact, message and task
- Integration with an existing CRM, agency management or loan origination system
02
Service 02
Outreach & Lead Generation Automation
Routine replies and reminders automated, with a named person for everything else.
- Email-first sequences with every touch on the record
- Messages segmented and personalized by sub-vertical
- Replies routed to a named owner
03
Service 04
Data Procurement & Management
Owner reporting built from clean, current records.
- Sources recommended for the use case
- Cleaning, de-duplication and import
- Ongoing hygiene so records stay current
Before and after
The same week, handled.
6/6
- 01 Messages everywhereTenant, Unit 4CLeak reported by textMissed
- 01 Messages everywhereOwner, 22 Birch LaneVoicemail about rentUnheard
- 02 Repetitive repliesWhen is rent due?Asked again, Unit 7By hand
- 02 Repetitive repliesWhere do I send the deposit?New tenant, Unit 3DBy hand
- 03 Owner reportingOwner report, Birch LaneRent roll plus repairsManual
- 03 Owner reportingOwner report, Block CThree separate exportsManual
- 01 Messages everywhereTenant, Unit 4CLeak reported by textTo maintenance
- 01 Messages everywhereOwner, 22 Birch LaneVoicemail about rentTo the manager
- 02 Repetitive repliesWhen is rent due?Asked again, Unit 7Auto-replied
- 02 Repetitive repliesWhere do I send the deposit?New tenant, Unit 3DAuto-replied
- 03 Owner reportingOwner report, Birch LaneRent roll plus repairsBuilt
- 03 Owner reportingOwner report, Block CThree separate exportsBuilt
Compliance
How compliance is handled.
Tenant and owner data stays client-owned and is never sold or used to train third-party models.
Trust, compliance and security- Sell client dataNever
- Use client data to train third-party modelsNever
- Send email first, calls and texts only with consentAlways
- Numbers checked against the National and applicable state Do Not Call listsAlways
- Opt-outs honored across every channelAlways
Handll systems support, and never replace, licensed client personnel. Handll does not provide insurance advice, bind coverage, take mortgage loan applications, or negotiate loan terms, and its fees are never contingent on or calculated from commissions or loan closings.
Start here
Start with where the hours go.
Tenant and owner messages never stop coming in. We make sure each one reaches the right person, once.
No pricing before we hear the scope. A partner replies the same business day.
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